Please contact our systems specialist direct at ph. 905-332-8856 or email: support @ roadwatercomputer dot com with any technical questions. Our systems specialist can assist you with questions concerning software drivers, system hardware and software compatibility issues as well as details on expansion options.
Although we have designed and tested our systems for reliable 24/7 operation, the industrial environment, and the nature of computer operation can cause system malfunctions. Please contact our customer service department at ph. 905-332-8856 or email support @ roadwatercomputer dot com with details of your system malfunction. You can also complete an RMA form. Please provide your contact details, the product model and serial number as well as any details of the system malfunction. Our support specialist will review the problem and assist you in providing the best solution for your particular circumstances. If necessary we will provide an RMA number (Return Material Authorization) for the product return. Typical repair turn around time is 2-10 days. There are no charges for parts or labor for warranty repairs and we will return the product with shipping charges prepaid. We will provide a repair cost quote for non-warranty repairs.
We recommend that you keep product spares on site for critical systems.
Please contact our sales direct at ph.1-905-330-7474 or email: sales @ roadwatercomputer dot com with questions regarding product pricing, configurations and availability. Although pricing and configuration details are available on our web site, we like to provide a formal quote confirming the product details and availability.
Please direct any inquiries regarding open orders, invoicing, order processing to our administration department at ph. 905-332-8856. Our administration department can confirm expected delivery dates, tracking numbers and any`other queries.
If you are not satisfied with our product or it does not function as expected or required, you can return the product for a refund or credit within 30 days of the original ship date. The product must be returned in it's original packing in new condition to qualify for a full refund otherwise restocking charges may apply.
Test or Evaluation Orders:
We do not accept evaluation orders or provide demonstration units. We understand that some applications require product testing before it can be confirmed and approved. (Example: Will a 1GHz fanless CPU solution be powerful enough or should you upgrade to a Core 2 Duo CPU configuration.) If you are not sure our product will meet your requirements, and you would like to order a unit for testing, please place a standard order (purchase order or credit card). We will work with you to select a model and configuration that is best suited to your application. Include your courier account number with your test order. If the product does not function as required, it can be returned for a full credit. You are also responsible for the cost of returning the unit/s. Please review your application with our support specialist before returning the product. We may be able to assist you in getting our product to function as required in your application. In many cases, a simple BIOS tweak, software driver update or specialized expansion option can clear up a functional issue. Contact our customer support department for a RMA# (Return Material Authorization) before returning any "Test Order" products. The returned product must be in new and working order in its original package to qualify for a full credit/refund. We typically allow 2-3 weeks for product testing.
All Roadwater Computer products have a 1 year parts and labor warranty. Extended warranties are available on some products. warranty policy - pdf.